Type of Request

Requirements

Refund

1. Send from Self Service Portal Form or written request sent from registered email address

2. Send within grace period as per Terms & Conditions

3. Copy of Color Valid ID

4. Admin Fee

Type of Request

Requirements

Change of Email Address

1. Send from Self Service Portal Form or written request sent from registered email address

2. State Old Email address, New Email Address and Reason for changing the email on record

3. Copy of Valid ID

Name Correction

(Max 3 letters)

1. Send from Self Service Portal Form  or written request sent from registered email address

2. Valid ID Copy

Name Correction

(More than 3 letters)

1. Send from Self Service Portal Form or written request sent from registered email address

2. Valid ID Copy

3. Hand written letter with signature and date stating reason of change

4. Upline’s hand written ackowledgement letter with signature and date

5. Upline’s valid ID copy

Name Correction

(Marriage/Divorce)

1. Send from Self Service Portal Form or written request sent from registered email address

2. Old and New Valid ID Copy

3. Copy of Marriage Certificate/divorce certificate

Type of Request

Requirements

Change of Product

1. Send from Self Service Portal Form or written request sent from registered email address

2. Confirmation of desired product

3. Admin Fee

Description

 Amount

Administration fee – Refund

MAD 300 per transaction

Product Change Fee

MAD 200 per item

eWallet Maintenance Fee

MAD 200 per month

ID Renewal Fee

MAD 360 per year

Extension of eCoupon

**Expired eCoupon(s) can only be renewed within 90 days of the expiry date

5% of the value of the eCoupon being renewed

*90 days extension will be granted

Extension of eVoucher

MAD 100 for each 10 points, up to the maximum charge of MAD 300

Maximum number of eVouchers that can be extended at one time is 250 points

**14 days extension will be granted