Language
Enrollment & Distributorship
Renewal of Distributorship
What is the grace period for Distributorship renewal?
You are granted 30 days of grace period.
How much is the Annual Distributorship Fee?
The annual Distributorship fee is MAD 360.
Will I lose my Left and Right Business volume, if I do not renew my Distributorship?
No, the existing Business volume will be maintained. However, any new incoming Business volume during the non-renewed period will not be counted.
How long before my account is terminated, if I do not renew my Distributorship?
A non-renewed ID account is subject to termination at any time based on the discretion of the Company.
Resignation
What is Resignation?
Voluntary resignation form and/or termination of ID's Distributorship by tendering a thirty (30)-days written notice of such voluntary resignation or termination to the Company.
After the resignation of my TC, is it possible to register again?
Yes, you can re-register, but after 12 months from the date of the resignation of your account.
Will the company refund my registration fee upon resignation?
No, based on the policy and procedures of the company, the registration fee is non-refundable.
Can I resign at any time?
Yes, you can resign at any time.
What are the documents required for resignation?
You may send us a request via the Help Center. Please provide the following documents:
– Resignation Letter (with an explanation of the reason) with signature and date.
– Attach your valid ID copy less than 5MB
Termination of Distributorship
Can I withdraw money from my eWallet after termination of my tracking center?
Once the tracking centre has been terminated, the eWallet will be no longer be accessible and no balance can be withdrawn.
Is it possible to reactivate a tracking center once it was terminated?
If an ID’s tracking center has been terminated, it is not possible to reactivate it.
"When an ID's tracking center is Terminated, how long does it take to register once again? "
An Individual can register as an ID again only after 12 months from the termination date.
When my tracking center is terminated, will I still have Business volume?
No, all the Business volume will be nullified once the tracking center is terminated.
What can lead to a Termination of an ID?
Violation of the terms of the Agreement, P&P, Compensation Plan, and/or any other relevant documents produced by the Company.
Suspension of Distributorship
I received a suspension letter from the company. What should I do if I want it to be considered again?
If you wish to ask the Company to review the decision, you shall make such a request in writing to the Company within fifteen (15) days from the date of the suspension notice. The Company will review and consider the suspension and notify you in writing of its decision within thirty (30) days from the date of the receipt of the Distributor’s written request
What is Suspension?
An ID may be suspended for violating any terms of the Agreement, P&P, the Compensation Plan, and/or any other relevant documents produced by the Company. When a decision is made to suspend an ID, the Company will inform the ID in writing of the decision, the effective date of the suspension, the reason(s) for the suspension, and the steps necessary to remove such suspension (if any).
Need Help?
Get in touch with us
+6015 4600 0328 (International line)
- (UTC +8) Weekdays
- 12:00pm (noon) – 06:00am
- Saturday
- 12:00am (midnight) – 06:00am