To update your shipping address:
– Login to your Virtual Office
– Click on "My Profile"
– Choose "Update email and address"
– Insert your eWallet pin code and Security question and Word
– Enter your new address, then click on "Update"

No, you are not required to activate Know Your Customer (KYC) to update the information in the self-service function.

To update your correspondence address:
– Login to your Virtual Office
– Click on "My Profile"
– Choose "Update email and address"
– Insert your eWallet pin code and Security question and Word
– Enter your new shipping address, then click on "Update"

Note: eStore will be linked based on the Shipping address country.

To update your valid ID number:
– Login to your Virtual Office
– Click on "My Profile"
– Choose "Update email and address"
– Insert your eWallet pin code and Security question and Word
– Enter your valid ID type and valid ID number, then click on "Update"

Go to "MY PROFILE" and click on "Personal Information"

To reset your password: For countries without security question and words.
– Login to your Virtual Office
– Click on "My Profile"
– Click on "Change Password"
– Enter the old password, the new password, re-enter the new password
– Click on Update

To retrieve your password:
– Go to QN Maroc website: www.qnmar.ma
– Click on "Contact us", fill up your information
– State your concern (e.g. Forgot Password)
– Attach a copy of your valid ID with file size less than 5MB
– Enter the captcha code and click on "Submit"

If you enter the wrong eWallet pin code three times, your eWallet will be locked.

You need to send a request via Contact us and attach a copy of your valid ID with file size less than 5MB.

To reset your security question and words:
– Login to your Virtual Office
– Click on "Tools" / "My eWallet"
– Click on "Reset Security Question".
– Enter the eWallet pin code and click on validate.
– An email will be sent to you with the verification code.
– Check your email and use the verification code number (* The verification code is active only for 10 minutes).
– Enter the reset code that is sent to your registered email address and click on "Continue"
– Create your new security question and words, then click on "Update".

Note: Please create a New Security Question and Words as the previously used credentials will not be accepted by the System.

To change your expired pin code:
– Login to your Virtual Office
– Click on "Tools" / "My eWallet"
– Choose "Manage pin code"
– Insert your Security question and Word
– Enter your old pin code, new pin code, re-enter new pin code
– Then choose the renewal period and click on "Update"

You may send us a request via Virtual Office, please follow the below steps:
– Go to Contact Us click on Smart Hub
– Click on "Contact us", fill up your information
– State your concern
– Attach your valid ID less than 5MB
– Please enter the Captcha code
– Lastly, click on "Submit"

To correct your name:
– Login to your Virtual Office, click on Help Centre
– Then, click on "Contact us", fill up your information
– State your current name, correct name and reason for change
– Attach a copy of your valid ID with file size less than 5MB
– Enter the code shown
– Lastly, click on "Submit"

If your current name requires more than 3 letters to change:
– Provide a handwritten letter with your signature and date stating the reason for change
– Attach a copy of your valid ID with file size less than 5MB
– Written approval letter from your sponsor with his/her signature and date
– Valid ID of your sponsor with file size less than 5MB

To update your name after marriage:
– Login to your Virtual Office, click on Help Centre
– Then, click on "Contact us", fill up your information
– Provide a clear copy of your old and new valid IDs
– Attach a copy of your Marriage Certificate/divorce certificate
– Enter the code shown
– Lastly, click on "Submit"

To update your email address:

– Login to your Virtual Office
– Click on "My Profile"
– Choose "Update email and address"
– Insert your eWallet pin code, Security Question and Word
– Enter your email address, then click “Update”

You may send us a request via Help Centre by doing the following steps:

– Go to QN Maroc Website at www.qnmar.ma
– Click on “Contact us”, fill up your information
– State your old email address, new email address, and reason for changing the email on record
– Attach a copy of your valid ID with file sizes less than 5MB
– Enter the Captcha code and Click “Submit”.