Language
Refund
Refund
How to send refund request?
To file a refund request:
– Login to your Virtual Office, click on Help Centre
– Then click on ” Contact us”, fill up your information
– Choose the category “Refund Request”
– Mention the ID No., Order Number, reason for refund request and attach Valid ID copy
**The request needs to be sent from the registered email address within the grace period.
Can I transfer my refund amount to my bank account?
No. The refundable amount will be credited to the payment channel you used during your purchase.
How will I receive my refund?
The refundable amount will be credited to the payment channel you used during your purchase.
What should I do if I applied for a refund, but the product has been delivered to me?
If your refund request is within the grace period, you are then required to return the product to our QN Maroc Office and provide the following information:
– State your ID No. and full name on the parcel
– Provide Air Way Bill number
– Product must be sealed, unused and in good condition
Please note that request is subject to management approval
Can I request for a partial refund?
No, we do not process any partial refund request.