To file a refund request:
– Login to your Virtual Office, click on Help Centre
– Then click on ” Contact us”, fill up your information
– Choose the category “Refund Request”
– Mention the ID No., Order Number, reason for refund request and attach Valid ID copy
**The request needs to be sent from the registered email address within the grace period.

No. The refundable amount will be credited to the payment channel you used during your purchase.

The refundable amount will be credited to the payment channel you used during your purchase.

If your refund request is within the grace period, you are then required to return the product to our QN Maroc Office and provide the following information:
– State your ID No. and full name on the parcel
– Provide Air Way Bill number
– Product must be sealed, unused and in good condition
Please note that request is subject to management approval

No, we do not process any partial refund request.