When an ID is unreachable during the delivery time, the product will be returned to the company.

You need to send a request via Help Center requesting to reship your product and you are required to provide the below information:
1. Updated shipping address and mobile number
2. Valid ID photocopy.

Yes. There will be a reshipment fee imposed.

You would need to provide eCoupon when you submit the request to reship the product.

Below are the required documents for product pick up:
For Self pick-up please provide a valid ID copy


For third-party pick-up kindly provide the below:
– An authorization letter with the ID’s signature
– Valid ID copy of the collector and ID

To find your Purchase Receipt:
– Log in to your Virtual Office
– Click on “My Transaction” / “Drop down menu in VO2.1”
– Then choose “Order and Payment History”
– Select ALL for both “Week” and “Years” then click on “Go”

To update your shipping address:
– Click on “My Profile”
– Choose “Update email and address”
– Insert your eWallet pin code and Security Question and Word
– Enter your new shipping address then click on “Update”


Note: eStore will be linked based on the Shipping address country

To track your shipment:
– Log in to your Virtual Office
– Click on “My Transaction” / “Tools”
– Then click on “Product Shipment”
– Choose the “Year” and click on the “AWB number”
– You will be redirected to the tracking website